Fall 2021

Type of Culminating Activity

Student research paper


Our team had not been given structure as to how issues were to be addressed and resolved. The leadership was under the impression that verbally communicating what they wanted for their standards would be sufficient. However, this allowed for more mistakes than was acceptable. Faced with many different issues from user provision, to user termination to basic issues with many different programs; I had to find a solution that would help alleviate the excess of mistakes. The creation of documentation that would provide a stable infrastructure and policy to follow for technicians appeared to be a great way to resolve the issues we were facing.

Degree Program

Bachelor of Multidisciplinary Studies


Margaret Sass, J.D., Ed.D.
Reginald Jayne
Heather Ropelato
Patrick Stone, and
Michelle Bennett

Creative Commons License

Creative Commons Attribution-Noncommercial 3.0 License
This work is licensed under a Creative Commons Attribution-Noncommercial 3.0 License



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