Date
Fall 2021
Type of Culminating Activity
Student research paper
Abstract
Our team had not been given structure as to how issues were to be addressed and resolved. The leadership was under the impression that verbally communicating what they wanted for their standards would be sufficient. However, this allowed for more mistakes than was acceptable. Faced with many different issues from user provision, to user termination to basic issues with many different programs; I had to find a solution that would help alleviate the excess of mistakes. The creation of documentation that would provide a stable infrastructure and policy to follow for technicians appeared to be a great way to resolve the issues we were facing.
Degree Program
Bachelor of Multidisciplinary Studies
Mentors
Margaret Sass, J.D., Ed.D.
Reginald Jayne
Heather Ropelato
Patrick Stone, and
Michelle Bennett
Creative Commons License
This work is licensed under a Creative Commons Attribution-Noncommercial 3.0 License