Spring 2024

Type of Culminating Activity

Student research paper


For my capstone project, I chose to develop a training course with corresponding materials regarding the Return to Title IV Funds (R2T4) process in the Financial Aid Office. I have been working in this office for over a year, and I have been the manager and main processor of R2T4 for over six months. When I took a step back, I realized that our office has very little in terms of proper training materials, instead relying on new employees to learn through written out procedures. While this is okay for some of the easier processes, it does not foster an easy learning environment for heavily audited procedures such as R2T4. In order to address this, I’ve created a job aid and training slideshow presentation. Additionally, my supervisor and I recognized that our office would benefit from more understanding on this topic specifically as it would allow for the potential to have additional processors for it rather than just myself. Stakeholders include me, the Financial Aid Office as a whole, the institution, and its students. I have been able to provide something that our office not only needed, but something that can be utilized and iterated upon for other processes as well to foster a better training environment within our department.

Degree Program

Bachelor of Applied Science


Margaret Sass, J.D., Ed.D.


© 2024, Ashley Michelle Connolley.



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