Date
Spring 2023
Type of Culminating Activity
Student research paper
Abstract
The process of training and integrating new employees is a key element to the long term success of any organization. In the past Parker Toyota has had a laissez faire approach to training and new employee onboarding. It was the goal of this project to address those areas of need and establish a new training program to increase employee retention, effectiveness and efficiency.
Degree Program
Bachelor of Arts in Interdisciplinary Professional Studies
Mentors
Margaret Sass, J.D., Ed.D.
Lee, Stephen (2023) Appraisal Objection.pdf (46 kB)
Appraisal Objection
Lee, Stephen (2023) ASST Manager Training outline.pdf (79 kB)
ASST Manager Training Outline
Lee, Stephen (2023) BDC Guidelines.pdf (109 kB)
BDC Guidelines
Lee, Stephen (2023) BDC Lead Expectations.pdf (217 kB)
BDC Lead Expectations
Lee, Stephen (2023) Communication Order.pdf (72 kB)
Communication Order
Lee, Stephen (2023) Customer worksheet.pdf (52 kB)
Customer Worksheet
Lee, Stephen (2023) Handling objections.pdf (45 kB)
Handling Objections
Lee, Stephen (2023) How to Deal with Common Sales Objections.pdf (165 kB)
How to Deal with Common Sales Objections
Lee, Stephen (2023) Lead Check List.pdf (97 kB)
Lead Check List
Lee, Stephen (2023) On Boarding New BDC Agent.pdf (77 kB)
On Boarding New BDC Agent
Lee, Stephen (2023) Sales Meeting Check List.pdf (98 kB)
Sales Meeting Check List
Appraisal Objection
Lee, Stephen (2023) ASST Manager Training outline.pdf (79 kB)
ASST Manager Training Outline
Lee, Stephen (2023) BDC Guidelines.pdf (109 kB)
BDC Guidelines
Lee, Stephen (2023) BDC Lead Expectations.pdf (217 kB)
BDC Lead Expectations
Lee, Stephen (2023) Communication Order.pdf (72 kB)
Communication Order
Lee, Stephen (2023) Customer worksheet.pdf (52 kB)
Customer Worksheet
Lee, Stephen (2023) Handling objections.pdf (45 kB)
Handling Objections
Lee, Stephen (2023) How to Deal with Common Sales Objections.pdf (165 kB)
How to Deal with Common Sales Objections
Lee, Stephen (2023) Lead Check List.pdf (97 kB)
Lead Check List
Lee, Stephen (2023) On Boarding New BDC Agent.pdf (77 kB)
On Boarding New BDC Agent
Lee, Stephen (2023) Sales Meeting Check List.pdf (98 kB)
Sales Meeting Check List