Fall 2022

Type of Culminating Activity

Student research paper


Have you ever wondered what happens behind the scenes in a medical office which helps you get in for treatment and on your way in a timely manner? I have been a medical assistant for almost 6 years, privileged to be at the same location within the Treasure Valley, and I can verify that the magic behind the scenes involves constant process improvements but this especially prevalent when the unexpected happens - a pandemic. Working in a hospital during Covid-19 added challenges to nurses like never before. Our processes were already strained but now we have more to do and often with less personnel. My capstone focuses on a specific process improvement helping the nurses complete their side jobs associated with our daily workloads introducing the revamping of Smart Cards.

Degree Program

Bachelor of Applied Science


Margaret Sass, J.D., Ed.D.



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