In this article, the authors describe a ten-step procedure for conducting program evaluation in the HPI context, followed by a case study illustrating the procedure taken and outcomes produced. A team of graduate students at Boise State University completed an evaluation study of an Administrative Services Qualification Card program in a not-for-profit organization by following the ten-step evaluation procedure. The end result was a set of evidence-based recommendations focused on improving the quality of the program.
This is the peer reviewed version of the following article:
Barkin, J.R., Chyung, S.Y., & Lemke, M. (2017). Following a 10-Step Procedure to Evaluate the Administrative Services Qualification Card Program. Performance Improvement, 56(8), 6-15. doi: 10.1002/pfi.21717
which has been published in final form at doi: 10.1002/pfi.21717. This article may be used for non-commercial purposes in accordance with Wiley Terms and Conditions for Self-Archiving.
Barkin, Julie R.; Chyung, Seung Youn (Yonnie); and Lemke, Megan. (2017). "Following a Ten-Step Procedure to Evaluate the Administrative Services Qualification Card Program". Performance Improvement, 56(8), 6-15.