Following a Ten-Step Procedure to Evaluate the Administrative Services Qualification Card Program

Authors

Julie R. Barkin, Boise State University
Seung Youn (Yonnie) Chyung, Boise State UniversityFollow
Megan Lemke

Document Type

Article

Publication Date

9-2017

DOI

http://dx.doi.org/10.1002/pfi.21717

Abstract

In this article, the authors describe a ten-step procedure for conducting program evaluation in the HPI context, followed by a case study illustrating the procedure taken and outcomes produced. A team of graduate students at Boise State University completed an evaluation study of an Administrative Services Qualification Card program in a not-for-profit organization by following the ten-step evaluation procedure. The end result was a set of evidence-based recommendations focused on improving the quality of the program.

Comments

The published title is "Following a 10-Step Procedure to Evaluate the Administrative Services Qualification Card Program".

Copyright Statement

This is the peer reviewed version of the following article:

Barkin, J.R., Chyung, S.Y., & Lemke, M. (2017). Following a 10-Step Procedure to Evaluate the Administrative Services Qualification Card Program. Performance Improvement, 56(8), 6-15. doi: 10.1002/pfi.21717

which has been published in final form at doi: 10.1002/pfi.21717. This article may be used for non-commercial purposes in accordance with Wiley Terms and Conditions for Self-Archiving.

Publication Information

Barkin, Julie R.; Chyung, Seung Youn (Yonnie); and Lemke, Megan. (2017). "Following a Ten-Step Procedure to Evaluate the Administrative Services Qualification Card Program". Performance Improvement, 56(8), 6-15.