Making and Maintaining the Subject in Call Centre Work

Authors

Don Winiecki, Boise State UniversityFollow
Bert Wigman, Central Queensland University in Rockhampton

Document Type

Article

Publication Date

7-1-2007

DOI

http://dx.doi.org/10.1111/j.1468-005X.2007.00188.x

Abstract

This article reports an ethnographic study of call centre work. Analytics are applied enabling study of relations between power and subjectivity. Findings indicate that organisational 'truth' claims about workers are produced in a constellation of architectural, technological and managerial apparatuses. Workers orient to and reify the power of these claims, even when resisting.

Publication Information

Winiecki, Don and Wigman, Bert. (2007). "Making and Maintaining the Subject in Call Centre Work". New Technology, Work and Employment, 22(2), 118-131.