User Experience Software Research
Additional Funding Sources
The project described was supported by Institutional Development Awards (IDeA) from the National Institute of General Medical Sciences of the National Institutes of Health under Grant Nos. P20GM103408 and P20GM109095, and National Science Foundation S-STEM Gateway Scholarships in Biological Sciences under Grant Award No. DUE-1644233. We also acknowledge support from the Biomolecular Research Center at Boise State with funding from the National Science Foundation, Grant Nos. 0619793 and 0923535, the M.J. Murdock Charitable Trust and the Idaho State Board of Education.
Presentation Date
7-2020
Abstract
I researched the user experience of an online communication software for my UX Capstone project. This software enables businesses to respond to many online reviews automatically. I analyzed the software for usability improvements. This research is important because it challenges assumptions and provides solutions. I was asked to focus on the onboarding process, usability improvements and software value. I started my process with semi-structured interviews and direct observations with employees and users. Using contextual inquiry - interviews while users were using the software - helped me understand their pain points and suggestions.
The user interface is the most important part of the software. 100% of users prefer using only the basic features and want upgrades later. This software offers double the value offered by competitors because it replies to all social media reviews from one platform. However, communication within the software platform needs to be improved to prevent use of third-party applications. The interface could be improved if all the main features were on one page because often users don't explore the full range of functions. The most fundamental problem I identified was a need for more efficient UI user interface tools. Zoom in on my poster please.
User Experience Software Research
I researched the user experience of an online communication software for my UX Capstone project. This software enables businesses to respond to many online reviews automatically. I analyzed the software for usability improvements. This research is important because it challenges assumptions and provides solutions. I was asked to focus on the onboarding process, usability improvements and software value. I started my process with semi-structured interviews and direct observations with employees and users. Using contextual inquiry - interviews while users were using the software - helped me understand their pain points and suggestions.
The user interface is the most important part of the software. 100% of users prefer using only the basic features and want upgrades later. This software offers double the value offered by competitors because it replies to all social media reviews from one platform. However, communication within the software platform needs to be improved to prevent use of third-party applications. The interface could be improved if all the main features were on one page because often users don't explore the full range of functions. The most fundamental problem I identified was a need for more efficient UI user interface tools. Zoom in on my poster please.