Document Type

Article

Publication Date

9-2017

Abstract

In this article, the authors describe a ten-step procedure for conducting program evaluation in the HPI context, followed by a case study illustrating the procedure taken and outcomes produced. A team of graduate students at Boise State University completed an evaluation study of an Administrative Services Qualification Card program in a not-for-profit organization by following the ten-step evaluation procedure. The end result was a set of evidence-based recommendations focused on improving the quality of the program.

Comments

The published title is "Following a 10-Step Procedure to Evaluate the Administrative Services Qualification Card Program".

Copyright Statement

This is the peer reviewed version of the following article:

Barkin, J.R., Chyung, S.Y., & Lemke, M. (2017). Following a 10-Step Procedure to Evaluate the Administrative Services Qualification Card Program. Performance Improvement, 56(8), 6-15. doi: 10.1002/pfi.21717

which has been published in final form at doi: 10.1002/pfi.21717. This article may be used for non-commercial purposes in accordance with Wiley Terms and Conditions for Self-Archiving.

Available for download on Saturday, September 01, 2018

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