Spring 2022

Type of Culminating Activity

Student research paper


Increasing the effectiveness of any training program is an ongoing undertaking that may require refinement year after year. The purpose of this MDS Capstone Project is to increase the effectiveness of our agent community, as well as our internal staff, when it comes to identifying missing information during the implementation process of a new group that is being on-boarded for health insurance. Missing information, errors, and inaccurate information can lead to delays when on-boarding a new group. These delays may also lead to increase workloads, increased cost through employee’s having to work overtime, and upset customers. Restructuring this training program, in order to create a new and innovative approach, involved input from many sources that helped to produce a flexible platform which can be augmented to suit the ever changing health insurance landscape.

Our company will have a new training program that can be used for years to come. This training program is scalable to fit almost any audience, and can be adjusted easily for changes that impact the health insurance landscape year after year. Implementing a streamlined training will allow our organization to cut down on the time it takes to on-board a new group, while at the same time saving valuable resources and expense long the way.

Degree Program

Bachelor of Multidisciplinary Studies


Margaret Sass, J.D., Ed.D.



To view the content in your browser, please download Adobe Reader or, alternately,
you may Download the file to your hard drive.

NOTE: The latest versions of Adobe Reader do not support viewing PDF files within Firefox on Mac OS and if you are using a modern (Intel) Mac, there is no official plugin for viewing PDF files within the browser window.