Fall 2021

Type of Culminating Activity

Student research paper


This video presentation addresses the declining feeling of safety by frontline clinical staff due to the recent escalation of combative patients and workplace violence in the healthcare setting, identified through Emotional intelligence and the approach created to address it. This project was crafted as an innovative and creative approach to addressing the issue in the clinical setting without adding additional staff or additional expense to the organization. Additionally, the approach had to be innovative and creative as the author does not own the current process, and knowing to receive stakeholder acceptance, the ownership had to remain with the current stakeholder. The creative approach is to utilize existing staff from ancillary departments and to provide enhanced specialized hybrid workplace violence and security hands-on training for the volunteers to the program to appropriately prepare them as a viable resolution. Additionally, the approach consists of current employees providing their involvement and willful participation in the solution, therefore empowering them.

Degree Program

Bachelor of Multidisciplinary Studies


Margaret Sass, J.D., Ed.D.



To view the content in your browser, please download Adobe Reader or, alternately,
you may Download the file to your hard drive.

NOTE: The latest versions of Adobe Reader do not support viewing PDF files within Firefox on Mac OS and if you are using a modern (Intel) Mac, there is no official plugin for viewing PDF files within the browser window.