Spring 2023

Type of Culminating Activity

Student research paper


With an increased workload and overwhelming changes to manage through, the resource planning team of the Kingsburg Call Center redefines how they will support and provide information to the partners. They use the integrative thinking model to craft a creative solution and then utilized emotional intelligence and empathy to ensure they were meeting their stakeholders needs.

Degree Program

Bachelor of Arts in Interdisciplinary Professional Studies


Margaret Sass, J.D., Ed.D.



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