Fall 2022

Type of Culminating Activity

Student research paper


Digital Transformation (Dx) is defined as “a series of deep and coordinated culture, workforce, and technology shifts that enable new educational and operating models and transform an institution’s operations, strategic directions, and value proposition” (Radhakrishnan, 2022). This definition doesn’t mean that it is just for information technology departments in higher education to learn and deploy. But it is an overall cultural and business analysis of a university or college to make sure that the technology investments in an institution align with goals of the institution with student success endeavors as a key measurement.

Unfortunately, it is often lost on many in executive leadership and faculty how the use of technology can impede progress at an overall level. This is often due to a lack of understanding on higher education as a comprehensive service industry. Many technology products are purchased with one specific goal in mind. And often fail to look at how one business tool can service a broader subset of needs for other areas of the institution. This often causes duplication of effort, inefficient business processes, and loss of overall focus on organizational priorities.

Degree Program

Bachelor of Arts in Interdisciplinary Professional Studies


Margaret Sass, J.D., Ed.D.

Amos, Teresa (2022) Presentation slide deck.pdf (1014 kB)
Presentation slides



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