Own It!: Helping Student (and All) Employees Provide High Value Public Service

Authors

Ellie Dworak, Boise State UniversityFollow

Document Type

Presentation

Publication Date

10-4-2019

Abstract

When Boise State University adopted a one-referral standard as part of a strategic planning initiative, Albertsons Library was determined to meet and exceed the bar. But with 40 to 50 student employees and 58 permanent staff working throughout the Library, was it really possible to follow through on every referral and meet every patron need? By adopting five simple best practices, encouraging creative solutions, and investing in a climate of shared success, our answer is YES! Come and learn how in this energizing and interactive session.

Comments

Presented at the 2019 Idaho Library Association Conference, Nampa, Idaho

Creative Commons License

This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License

Publication Information

Dworak, Ellie. (2019). "Own It!: Helping Student (and All) Employees Provide High Value Public Service". .