Don't Make Me Ask: Facilitating User-Mediated Discovery with the LibAnswers FAQ

Authors

Ellie Dworak, Boise State UniversityFollow
Carrie Moore, Boise State University

Document Type

Presentation

Publication Date

5-17-2017

Abstract

Many library patrons prefer to use online training materials to figure things out for themselves. Enter the library FAQ. But how can we get our patrons to the answers that they need?

Comments

Presented at SpringyCamp 2017 Conference, virtual.

Creative Commons License

This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License

Publication Information

Dworak, Ellie and Moore, Carrie. (2017). "Don't Make Me Ask: Facilitating User-Mediated Discovery with the LibAnswers FAQ". .