Improving and Maintaining Torque Accuracy in Aerospace Manufacturing: A Case Study

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Needs assessment is a systematic and systemic process intended to identify and define gaps between current performance and desired performance. Needs assessments are most beneficial if they address issues that affect successful accomplishment of operational or tactical processes as well as outcomes that allow an organization to meet its overall strategic goals. A team of graduate students took on a needs assessment project to ascertain the causes of declining accuracy in a key task in an aerospace manufacturing process. The project encountered numerous barriers within the client organization, but the team systematically applied human performance technology methods in multiple stages to gather and analyze the available data. The end result was a set of identified root causes and recommended interventions focused on improving performance.