The Case for Walk-In Service
Boise State University was recently recognized by Online Colleges as one of the "eleven colleges going all in on mobile." Strategically, the use of mobile devices and technology in learning spaces is part of the university's plan to "create a signature, high-quality educational experience for all students." The inclusion of technology in the university's strategic plan has prompted us to rethink the support we deliver to students, staff, and faculty of Boise State University.
Fitzgerald, Mark. (2013). "The Case for Walk-In Service". SupportWorld, Jan/Feb28-30.