Date of Final Oral Examination (Defense)
Type of Culminating Activity
Master of Arts in Interdisciplinary Studies
David Russell Willerton, Ph.D.
Julie Lane, Ph.D.
John C. Freemuth, Ph.D.
This paper presents a multi-disciplinary examination of literature from the fields of public policy and participation, media and public relations, and technical communication as it relates to two-way symmetric communication and how it applies to public utilities and the public. Differences between two-way symmetric communication and other communication/public relations methods are examined, as well as the specific merits of two-way symmetric communication, including its ethical benefits, and criticisms and constraints. Current forms of communication between public utilities and the public are examined, including whether these forms are two-way symmetric. Planning events and those that involve public participation are highlighted as ideal opportunities for two-way symmetric communication. Last, plain language is detailed as an approach for achieving effective two-way communication that not only reduces gaps in knowledge but addresses the ethical impacts and necessity of two-way symmetric communication.
Willacy, Maria, "Two-Way Symmetric Communication Between Public Utilities and the Public" (2016). Boise State University Theses and Dissertations. 1234.