Fall 2021

Type of Culminating Activity

Student research paper


This project sought to answer the question, how might I create a travel handbook for airline employees to better utilize their travel privileges and improve morale? The handbook was broken down into three parts: resource how-to guide, standby travel handbook, and Facebook group. The airline industry saw an unprecedented busy summer travel season following the COVID-19 pandemic shutdowns. Senior employees were finding themselves burnt out and new employees were overwhelmed with the workload due to short staffing levels. Many new employees were leaving for better compensated jobs. Stakeholders identified were United, management, and employees. If employees can utilize their travel benefits more often and easily this would provide a better work/life balance and improve morale. Contributing and sharing travel experiences with coworkers will aim to empower employees and increase general goodwill among workers and the company itself. Also, happier employees with higher job satisfaction would be more likely to stay on the with the company benefitting both United and management. My approach was an Action capstone where I created the how-to guide, travel contributions section, and Facebook page. I also opened the handbook for contributions and took surveys on the impact of the project collected at the end of the 7-week deadline.

Degree Program

Bachelor of Multidisciplinary Studies


Margaret Sass, J.D., Ed.D.



To view the content in your browser, please download Adobe Reader or, alternately,
you may Download the file to your hard drive.

NOTE: The latest versions of Adobe Reader do not support viewing PDF files within Firefox on Mac OS and if you are using a modern (Intel) Mac, there is no official plugin for viewing PDF files within the browser window.