Reference is Neither Here Nor There: A Snapshot of SMS Reference Services
This article presents results from an anonymous, non-scientific, Web-based poll that aimed to learn more about how libraries and their user groups are using short messaging service reference. The results of this survey present the perspectives of librarians regarding short messaging service reference and will help libraries decide whether to offer this service and learn the best practices. Although short messaging service reference can be easily implemented and has the potential to reach a large user base, libraries face barriers to offering short messaging service reference. These results present librarians' experiences of implementing this new reference tool.
Vecchione, Amy E. and Ruppel, Margie. (2012). "Reference is Neither Here Nor There: A Snapshot of SMS Reference Services". The Reference Librarian, 53(4), 355-372. http://dx.doi.org/10.1080/02763877.2012.704569