Using user experience (UX) methodologies, libraries can improve their web site by identifying the tasks that their users need to accomplish, and then eliminate those barriers. This process sounds easy enough, but if your library makes web site decisions based on self-referential or anecdotal data, then it’s not being geared towards user’s tasks and goals. By following user experience principles, libraries can clearly identify problematic touchpoints, or expand upon touchpoints that users value the most. Here’s a quick overview.
This document was originally published in The Idaho Librarian by the Idaho Library Association. Copyright restrictions may apply.
Vecchione, Amy and Brown, Deana. (2014). "UX, It’s Not a New State in the Union: User Experience Explained!". The Idaho Librarian, .