Accidental Participation in Control, in the Small of Society

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This paper draws from a longitudinal ethnographic research project in telephone call centres (Winiecki "Technology-Mediated"; Winiecki Discipline and Governmentality) to detail and describe how planned constraints and abstract potentials in the workplace are taken up and translated into other areas of life by actors such that they actually participate in the production of pieces of what might be called "control society." In so doing, this paper attempts to approach an empirical bridge between the high level and abstract reports of "control" across and between social institutions and micro- and meso-sociological accounts of social action, where participation in "control" is as much an accidental doing by subjects "in the small" of society as it may be a characteristic, if abstract, feature of late modernity.

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