People Skills for Public Managers

People Skills for Public Managers



People Skills for Public Managers fills the need for a communication-focused book set in the public and nonprofit context. The authors combine just enough basic theory about communication with specific skill development in areas of immediate interest to those who work in the public sector.

Chapter coverage of important skills includes:

  • Resolving Disputes in the Workplace
  • Creating and Maintaining Effective Work Relationships
  • Working Together in Teams and Meetings
  • Dealing with Incivility
  • Effective Intercultural Communication
  • Effective Public Speaking Skills

The book also features a strong "practice" orientation, with abundant boxed applications (Insights from the Field, Skill Development boxes, and Case Studies). It concludes with an especially useful summary chapter that describes the ten essential skills for successful communication.

People Skills for Managers is concise, exceptionally well written, and has been thoroughly class-tested with the author's students at Boise State University. It can be adopted in a wide range of Public Administration courses, and can also serve as a valuable guide for public service professionals.




M.E. Sharpe

Publication Date



Armonk, NY

People Skills for Public Managers