As enrollments in postsecondary online programs have grown, many institutions have pursued a more centralized business model that consolidates their online programming under a single executive leader, a statewide system office, or a coalition of institutions that have merged operations and assets. In this study, the researchers used an exploratory case study design--using both surveys and interviews--to investigate how online programs are administered at four institutions in the University System of New Hampshire (USNH). Several findings emerged from the data. First, participants struggled finding a common vocabulary when talking about online programs and the potential benefits of system-level collaboration; second, administrators frequently prioritized their local program tasks over system-wide collaboration; and third, although there was not a strategic plan in place to help institutions collaborate, participants agreed that such a plan would be valuable.
This document was originally published in Online Journal of Distance Learning Administration by OJDLA: The Online Journal of Distance Learning Administration. Copyright restrictions may apply.
LaBelle, Chris L.; Lowenthal, Patrick R.; and Rice, Kerry. (2020). "The Administration of Online Programs in Statewide Systems: A Case Study of the University System of New Hampshire". Online Journal of Distance Learning Administration, 23(2), 1-12.