A Post iPad World: Developing and Encouraging Mobile Technology Skills for Library Staff
In 2006, professors at the Department of Information Studies at the University of Tampere in Finland examined the skills library employees would need in 2015. The top five skills they identified were customer-orientation, networking, information acquisition, tolerance of uncertainty, and problem-solving.
Aagard, Mary; Armstrong, Michelle; and Cooper, Peggy. (2014). "A Post iPad World: Developing and Encouraging Mobile Technology Skills for Library Staff". Strategic Libary, (3), 5-7.