At Albertsons Library being user-centered is at the heart of our decision-making. We focus our collective staff energy on what our users want and need. How do we know? We ask them. In focus groups, in LibQual surveys, at the reference desk, and in course evaluations -- we ask, we listen and we act on their requests.
Cooper, Peggy S.. (2011). "At Albertsons Library, User-Centered is More than a Trendy Phrase". Library Connect, 9(2), 4.