The Boise State University Albertsons Library is committed to providing excellent user services, resources and experiences. The panel will discuss how this user service focus has evolved and what is happening in the Library: strategically realigning staff; patron driven acquisitions, finding out what users want and delivering it quickly; increasing liaison outreach to foster personal connections; and exploring effectively embracing mobile technologies.
Cooper, Peggy; Glackin, Barbara; and Moody, Marilyn. (2011). "55,000 Ways to Say Yes: Customer-Driven Acquisitions and More!". .