Assessment in academic libraries is more important than ever as we strive to satisfy users, administrators and accreditation agencies, and present data to inform ongoing and future strategic directions. LibQUAL+TM yields a substantive set of quantitative and qualitative data that is relatively fast and easy to analyze, and is especially useful when significant skills and time to conduct meaningful assessment may not be present, such as in smaller academic libraries. Communicating the results and responses of assessment to stakeholders is a vital aspect of assessment and may in itself be indicative of the likelihood to enact positive change based on the data. This article surveys the landscape of LibQUAL+TM users’ results reporting and describes a specific strategy to quickly summarize data and articulate results and responses to stakeholders.
Forte, Eric. (2009). "Assess, Improve, and Share: Using LibQUAL+TM to Provide a Quick and Easy Assessment for Accreditors, Administrators, and Users". The Idaho Librarian, 59(2), .