Between 2010 and 2015 interlibrary loan request rates at Albertsons Library at Boise State University were observed to be in decline. This study details the efforts to explore this trend and determine a cause using existing data available through the OCLC Atlas ILLiad Web Reports interface. A simple, but effective method to analyze these substantial reports is presented and practical examples of analysis conducted at Albertsons Library are discussed. By looking at factors such as usage patterns, new user registrations, and cancelation language, the decrease in borrowing and lending requests was confirmed and attributed primarily to decreases in graduate student ILLiad registrations and a lending ebook deflection implemented in 2015. Additional, focused qualitative assessment and updates to user interfaces were recommended as a result of the study.
This is an author-produced, peer-reviewed version of this article. The final, definitive version of this document can be found online at Journal of Interlibrary Loan, Document Delivery & Electronic Reserve, published by Routledge. Copyright restrictions may apply. doi: 10.1080/1072303X.2016.1180338
Grevatt, Heather. (2015). "Developing a Data Narrative: Analyzing Trends in an Academic Interlibrary Loan Department". Journal of Interlibrary Loan, Document Delivery & Electronic Reserve, 25(3-5), 117-132. http://dx.doi.org/10.1080/1072303X.2016.1180338