Using a simple model consisting of individual knowledge bases, organization knowledge bases, organization actions, and environment responses, hypermedia is investigated as a technology for knowledge management in intelligent organizations. Cognitive mapping, issue-based information systems, and generalized hypertext methods are reviewed before proposing desirable features of hypermedia organization knowledge management. These desirable features include a variety of typed hypertext nodes and links, process memory, learning support, and both automated and user-directed manipulation of knowledge bases. Interactions of the knowledge bases with organization actions and environmental responses are also discussed.
Minch, Robert P.. (1990). "Hypermedia Knowledge Management for Intelligent Organizations". Proceedings of the Twenty-Third Annual Hawaii International Conference on System Sciences, 4300-306. http://dx.doi.org/10.1109/HICSS.1990.205270