Empirical hypermedia research has concentrated on usability rather than utility, and the research on utility has focused on information access as opposed to problem solving and decision making in organizations. This study, based on problem reduction theory, uses a hypermedia prototype system to support decision processes for solving a financial analysis problem. An exploratory laboratory experiment was conducted to study the feasibility of the prototype for hypermedia support of decision making. The process tracing techniques used suggest that a cognitive map of a decision maker's thought process may be constructed. Results offer a great deal of promise in the use of hypermedia for organizational decision support. The implications of this study for further research are discussed.
Minch, Robert P. and Green, Gary I.. (1994). "An Exploratory Study of Hypermedia Support for Problem Decomposition". Proceedings of the Twenty-Seventh Hawaii International Conference on System Sciences, 343-353. http://dx.doi.org/10.1109/HICSS.1994.323337