Designing Computer Software to Minimize the Need for Employee Training
Knowledge workers are faced with a dizzying array of computer-based tools. In addition, new software tools are constantly introduced to enable computer users to perform their jobs faster or better. Therefore, computer users are faced with a need to continually update their skills and learn how to use new software.
This situation is aggravated by the need for computer-using knowledge workers to accomplish work very quickly. The time typically needed for retraining or relearning conflicts with the need to be productive. This forms a problem for the company or performer who must usually accept one of two conditions.
Winiecki, Donald J.. (2000). "Designing Computer Software to Minimize the Need for Employee Training". Performance Improvement, 39(7), 28-35. http://dx.doi.org/10.1002/pfi.4140390711