Shadowboxing with Data: Production of the Subject in Contemporary Call Centre Organisations
Tertiary labour is the fastest growing form of work in the West. Additionally, computer and telecommunication mediation of labour is increasingly prevalent. However, little research focuses on subjectivity in technology-mediated tertiary labour. Taking a Foucaultian orientation, this paper describes how desires of subjects and organisations are rendered into power/knowledge and affect subjectivity in one variant of technology-mediated tertiary labour.
Winiecki, Donald J.. (2004). "Shadowboxing with Data: Production of the Subject in Contemporary Call Centre Organisations". New Technology, Work and Employment, 19(2), 78-95. http://dx.doi.org/10.1111/j.0268-1072.2004.00129.x