How Should Organizational Leaders Use Employee Engagement Survey Data?
This evaluation study explores how a nonprofit health insurance provider responds to the results of its annual employee engagement survey. The study answers two questions: (a) What do organizational leaders do with the data collected? and (b) How do leaders perceive the usefulness of the survey? It provides study results, discussions, and recommendations relevant to human performance technology practitioners, to help maximize the value of an organizational survey by increasing its usefulness as a catalyst for change.
Gable, Shelley A.; Chyung, Seung Youn; Marker, Anthony; and Winiecki, Donald. (2010). "How Should Organizational Leaders Use Employee Engagement Survey Data?". Performance Improvement, 49(4), 17-25. http://dx.doi.org/10.1002/pfi.20140