Personal Conflict Management: Theory and Practice

Title

Personal Conflict Management: Theory and Practice

Files

Description

Personal Conflict Management, 2nd edition details the common causes of conflict, showcases the theories that explain why conflict happens, presents strategies for managing conflict, and invites consideration of the risks of leaving conflict unsettled. This book also explores how gender, race, culture, generation, power, emotional intelligence, and trust affect how individuals perceive conflict and choose conflict tactics. Detailed attention is given to the role of listening and both competitive and cooperative negotiation tactics. Separate chapters explain how to deal with bullies and conflict via social media.

The volume caps off its investigation of interpersonal conflict with chapters that: provide tools to analyze one’s conflicts and better choose strategic responses; examine the role of anger and apology during conflict; explore mediation technique; and evaluate how conflict occurs in different situations such as family, intimacy, work, and social media.

ISBN

9781138210981

Publisher

Routledge

Publication Date

2018

City

New York

Keywords

communication studies, interpersonal communication

Personal Conflict Management: Theory and Practice

Share

COinS